Soteria Solutions is seeking an Office Coordinator for our outpatient mental health clinics located across California with potential travel to other clinic sites as needed.

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This role offers a blend of administrative and program-related responsibilities, many of which are time-sensitive and critical to ensuring community safety. Duties may adjust over time to align with evolving company needs.

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Please review the job posting carefully before applying. Applications that do not follow the specified instructions will not be considered.

Position Overview:

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Working independently under the supervision of the Operations Manager, the Office Coordinator will provide essential administrative support to staff, coordinators, management, and directors. This role includes an introductory period, after which health benefits and retirement options will be available.

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Key Responsibilities:

• Answer, screen, and direct incoming phone calls

• Greet and welcome visitors and clients, ensuring they are directed appropriately

• Maintain a tidy and well-stocked reception area with necessary materials (e.g., forms, pens)

• Implement office security measures and control access following safety protocols

• Manage and update the web-based record data system

• Assist staff, coordinators, management, and directors with policy and procedure inquiries

• Process payments (in-person and over the phone) and issue receipts

• Handle paperwork related to client intakes, discharges, reviews, and other documentation

• File and organize records

• Draft, format, and finalize correspondence and reports

• Schedule and manage client appointments

• Uphold confidentiality of client information

• Perform other duties as assigned

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Qualifications:

• Strong understanding of office systems, methods, and standard procedures

• Proficiency in using standard office equipment (computers, copiers, fax machines, etc.)

• Familiarity with Microsoft Office (Word, Excel, Outlook) and other technology platforms

• Valid driver’s license and auto insurance

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Skills Required:

• Ability to independently prioritize tasks and manage multiple projects

• Strong written and verbal communication skills

• Proficiency in handling phone calls and scheduling appointments

• Ability to effectively communicate policies and information to clients

• Capacity to work with diverse populations

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Experience:

• Minimum 2 years of experience in a front office reception role (required)

• Spanish language skills (preferred)

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Physical Requirements:

The role requires alternating between extended periods of sitting and computer work and frequent movement around the office.

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Compensation:

Salary will be commensurate with experience.

If you're interested in joining a dynamic team that makes a real impact, apply today!

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